Change Management
ITIL Process Guide for Safe Implementation
Change Management Objective
Ensure all changes are assessed, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner to minimize risk and business disruption.
Change Categories
Standard Changes
Pre-approved, low-risk changes that follow established procedures.
- Password resets
- Software updates
- Access provisioning
Normal Changes
Changes requiring assessment, authorization, and planning through CAB.
- System upgrades
- Configuration changes
- New implementations
Emergency Changes
Urgent changes to resolve incidents or implement critical security patches.
- Security patches
- Critical fixes
- Service restoration
ITIL Best Practices
Planning Principles
- Thorough impact assessment
- Clear rollback procedures
- Stakeholder communication
Implementation Standards
- Proper testing and validation
- Documentation and records
- Post-implementation review