Getting Started with Aero
Learn the basics of accessing and using the Aero Service Desk platform at Aero Freight & Logistics.
System Requirements
Desktop Browsers
- Chrome 90+
- Firefox 88+
- Safari 14+
- Edge 90+
Mobile Devices
- iOS Safari 14+
- Android Chrome 90+
- Responsive design
- Touch-friendly interface
Network Access
- Internal network required
- VPN for remote access
- HTTPS secure connection
- JavaScript enabled
Accessing iTop
Portal URL
Access the iTop Service Desk portal at: https://servicedesk.aerofrt.com
Login Credentials
Username
Use your Aero Freight email address (e.g., [email protected])
Password
Your initial password is your employee ID. You'll be prompted to change it on first login.
First Time Users: Contact IT Support at ext. 205, 206 & 208 for account activation.
Account Setup
Your First Steps
Explore the Dashboard
Familiarize yourself with the main interface
- View your submitted tickets
- Check system announcements
- Access quick actions
- Review recent activity
Learn Key Features
Master the essential functions you'll use daily
- How to create tickets
- Understanding ticket statuses
- Using the service catalog
- Tracking your requests
Important Information
Business Hours
IT Support is available Monday through Friday, 8:00 AM to 6:00 PM (Qatar time).
Emergency support is available 24/7 for critical issues affecting business operations.
Service Level Targets
High Priority Issues:
Response within 1 hour
Standard Requests:
Response within 4 hours
Low Priority Issues:
Response within 24 hours
Service Requests:
Fulfillment varies by request