Frequently Asked Questions
Common questions and answers
How do I access the Aero portal?
Access the portal at https://servicedesk.aerofrt.com using your company email address and password.
What's the difference between an incident and a service request?
An incident is when something is broken or not working. A service request is when you need something new or want to request access to resources.
How long does it take to resolve my ticket?
Resolution times vary based on priority and complexity. High priority incidents are typically resolved within 1 hour, while standard requests may take 4-24 hours.